FLOWERSHOP

Hotline:

0979 60 66 06

	FAQ

	How can I be sure you will not share my information with anybody else?

	I'm new to gemstones, do you have a buyer's guide I could follow?

	Do you accept direct credit card payment?

	How can I find what ring size fits me?

	Do you have a standard procedure for the way you describe gem clarity?

	Can I combine items purchased through your website and auction items into one order?

	Why was I charged customs fees on my order?

	Are your gems real or synthetic?

	What currency do you use for pricing?

	Do you have a standard procedure for the way you describe gem color?

	How do I use PayPal to pay for my order?

	How do I return items for a refund?

How can I be sure you will not share my information with anybody else?

Adonggems Global Marketing Limited is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users� trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to have our privacy practices reviewed for compliance by TRUSTe.

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I'm new to gemstones, do you have a buyer's guide I could follow?

Understanding the value of gems is essential to making a successful and rewarding purchase. Regardless of the gem variety you're buying, there are a few constant rules to bear in mind when selecting your jewel. Click here to gain a basic understanding of gems.

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Do you accept direct credit card payment?

Sorry! This option is not available at the moment. However, you can pay by credit card through Paypal.com.

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How can I find what ring size fits me?

We have a Ring Sizing Guide which can help you accurately measure your ring size.

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Do you have a standard procedure for the way you describe gem clarity?

Below are the definitions we use to describe Gem clarity:
Clean � Gems that are free from inclusions.
Eye Clean � Gems that are clean to the naked eye.
Crystal Transparent � These gems are transparent and have excellent brilliance. They might have some minor inclusions, common to that particular gem type, but these do not deter from the rarity and beauty of the gem. The word �crystal� is commonly used in all major global gemstone sources.
VSI (very slight inclusions) - While these gems have some small inclusions, they will not diminish the brilliance and beauty of the gem when set.
SI (slight inclusions) - These gems have some inclusions visible to the naked eye but not to the extent of affecting the brilliance of the gem.
Included/PK (Pique) - These gems have some larger and/or many minor inclusions that somewhat diminish the brilliance of the gem.

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Can I combine items purchased through your website and auction items into one order?

Yes, you may combine auction purchases with Snatch It items. However, to take advantage of this service timing is very important. This is because items selected from Thaigem.com�s Snatch It will only remain in your cart for 12 hours, whereas items purchased at Auction sites can be combined for 2 days.

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Why was I charged customs fees on my order?

Please be aware that you may be charged import duties and taxes that are levied once a shipment reaches your country. As customs charges vary widely from country to country, please contact your local customs office for further information.

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Are your gems real or synthetic?

We sell both real and synthetic products. They are clearly stated as such and are sold in a separate section. To search for any particular product type, real or synthetic, please refer to the product categories and descriptions.

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What currency do you use for pricing?

Our prices are in US Dollars.

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Do you have a standard procedure for the way you describe gem color?
We describe gem color according to the intensity of the color when viewed under the natural light. The adjectives; Vivid, Top, Best and Rich are used for describing gemstones with high color intensity; Medium and Nice are used for gemstones with intermediate color intensity; while Fine, Bright and Light are used for describing low color intensity.

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How do I use PayPal to pay for my order?
After you have checked out your items simply click on the Check Out button and follow the Continue prompts until you reach the PayPal website and will be taken to a transaction page. Here you will be able to review the details of your order, including the total purchase amount. You may pay for your purchase securely and instantly using funds from your PayPal account or you can send payment to PayPal via credit card (VISA, Discover & American Express), debit card, eCheck or bank transfer. Once payment is approved, PayPal will immediately notify us by email.

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How do I return items for a refund?
Visit the Returning Items section of the Adonggems.com website during your 30-day inspection period and follow the easy instructions. Note that the amount of US$15.00 will be deducted to cover both, the FedEx pick up from your location and the insured express deliver. In addition to this, a reverse transaction fee generated by the payment service provider will be deducted from the refunded amount (the fee will vary depending on the method of payment used for that particular transaction). Please note that your 30-day inspection period commences from the shipment date listed on your order�s FedEx Air Waybill and returns must be received by FedEx within 30-days of that date.Insurance of $1.00 on each auction item is not refundable.

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